Frequently Asked Questions

How much does shipping and handling cost, and how long will it take for me to receive my order?
Can I see a preview of my book before I pay/order? 
What will be done with my child’s photograph?
What photograph file formats can I submit?
How many photograph's must I submit?
What is the maximum file upload size?
Can I have more than one child in my storybook?
What are the custom features that your books offer?
My child’s skin colour is different from the child in the sample book, will this affect the end product? Do you have different versions for boys and girls?
What kind of binding and paper do you use when manufacturing your books?
What forms of payment do you accept?
How do I know my credit card information and child’s photographs will be safe on your website?
When will my credit card be charged?
What is your refund/exchange policy?

How much does shipping and handling cost and how long will it take for me to receive my order?

Please visit our shipping and handling page to find detailed information about our shipping costs, as well as how long it will take to get your order. SHIPPING AND HANDLING DETAILS

Can I see a preview of my book before I pay/order?

We do not use an automated system to create our personalized photo books or photo gifts, each product is done manually by an artist to ensure the best end result. Because of this, we are not able to produce an instant preview for you to see before you place your order. You can email us for a preview request If you would like to see a page preview of how your book will look or if you would like to know if the photograph you will upload is going to be suitable. Just email us at info@mycustomkidsbooks.com, and attach the photograph you would like to use and the product that you are interested in previewing. 

What will be done with my child’s photograph?

One of our artists will clip your child’s face and hair out of the photograph, discarding any of the background. Their face will be beautifully placed on each page of their own customized book, along with any adjustments needed and additional story props (hats, glasses, and other accessories that are included in their story). Your child’s photograph will not be used for anything other than to create their own storybook, which will be sent to the address provided for delivery. (See our privacy policy for more detailed information). After your book has been completed and delivered to you, your child’s photograph will be deleted from our database. If the photograph(s) you have submitted is/are not suitable, your artist will request a replacement. At My Custom Kids Books, we make every effort to ensure that your finished book is nothing less than extraordinary.

What photograph file formats can I submit?

JPG, JPEG images are preferred, as they offer the most suitable resolution for your book. We also accept PNGs. 

How many photographs must I submit?

When you personalize your book, you must upload at least one photograph. However, for best results it is recommended that you submit two photographs. Our artist's will select the most appropriate one, and may even use both in the finished product. Please see our guidelines for suitable photograph submission to ensure that your book looks its best. If you submit a photograph that is not suitable, our artists will contact you and ask you to send a new one. 

What is the maximum file upload size?

The maximum file upload size is 3MB per photograph. 

Can I have more than one child in my personalized storybook?

We have a few different stories that allow for more than one star in the book. These personalized stories are great for siblings, best friends, twins, or multiple family members. Please click here to see our personalized books for more than one star.

What are the custom features that your books offer?

Your child’s face appears on the cover and throughout the entire book. Their name is featured on the cover page and introduction page. The introduction page also has a spot where you can personalize a dedication paragraph. (You can find more information on each book's page if you would like to know details about how many times the child's face and name will appear in the book.)

 

My child’s skin colour is different from the child in the sample book, will this affect the end product?

Each book is uniquely customized to accommodate each child, your artist will match your child’s skin colour to the bodies in their storybook. 

Do you have different versions for boys and girls?

Each book has a version specially made for boys, and a version specially made for girls. The characters that your child becomes in the boy version has clothing more suitable for their gender, and the girls version has more clothes more suitable for girls.

 

What kind of binding and paper do you use when manufacturing your books?

Our softcover books are stitch bound and offer good strength and flexibility. The inside of the book is printed on 80# coated white paper. There is an option to upgrade your print quality for $2, the printing is more clear and brighter with this option, and the paper itself becomes better coated. Our hardcover books covers are produced with high-quality boards that are pre-cut and bound by a binding machine controlled by a computer. They are stitch bound to ensure longer lasting quality.

 

What forms of payment do you accept?

We accept most credit cards, through Shopify payments. We also accept Apple Pay and Paypal Express if you already have a Paypal account, or would like to make one.

How do I know my child’s photographs will be safe on your website?

Your credit card information is treated by the Shopify Payments, a highly secure system that serves Certified PCI compliant. PCI is the standard for protecting customer credit card information. Shopify also uses secure SSL technology to protect all customer information, including any uploaded photograph's or personal information.
If you are paying with Paypal, they use extensive security measures to safeguard your bank account or credit card numbers. They never reveal your financial information to anyone unless we have your permission or we are required by law to do so. In addition, PayPal provides 100% protection against unauthorized payments sent from your account.

Your child's photograph will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested. When our artists are done placing your child’s photograph into their own storybook, and you have received your book, the photographs will be deleted from our database.

When will my credit card be charged?

Since our artists need time to create your child’s custom storybook, your payment will be processed when we receive your confirmed order.

What is your refund/exchange policy?

Due to the custom nature of our products, we cannot offer any refunds. However, we want all our customers to be exceptionally pleased with their books, so if there is an issue with your product or you are not satisfied, you can contact customer support at info@mycustomkidsbooks.com. Please make sure to double check your order to be sure everything is spelled exactly how you would like it to appear, and that your shipping and contact information is correct. We are not responsible for misspelled names or incorrect information.

If there has been a print defect with your order, please email us a photograph demonstrating the error and we will send a re-print asap.
Shipping Information - Summary

For Personalized BOOKS with regular shipping

 USA  About 11-16 business days after ordering
Canada  12-18 business days after ordering
UK and Ireland  7-12 business days after ordering
Worldwide

 10-20 business days after ordering


For Personalized BOOKS
with express shipping
USA About 8-12 business days after ordering
Canada 8-12 business days after ordering
Worldwide Please email for accurate times and price

 
Please understand that all shipping times are estimates, not guarantees.

For more detailed information and international country delivery times, please visit our detailed SHIPPING and HANDLING page.

Personalized Books Shipping PRICE

REGULAR MAIL - Books are $8.99 each for S&H
Additional books in the same order are $5.99 each S&H

EXPRESS MAIL - Books are $12.99 each for S&H
Additional books in the same order are $4.99 each S&H

Tracking is available for all USA orders, other countries may not automatically include tracking, please contact us through email to inquire (there may be an extra charge)

All other PERSONALIZED PRODUCTS have shipping information on their individual product description pages, and have FREE SHIPPING

★ Judge.me Reviews

Let customers speak for us

128 reviews
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4%
(5)
2%
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0%
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2%
(2)
Amazing book

My kids love it

It’s amazing

The kid love it thanks for you

Fantastic!!

This is my second book from here and I love it! They make the perfect gifts. Very happy!

Very impressed!

As grandparents, we decided to switch it up a bit. We put ourselves in the story, so our granddaughter would see us every time she reads!
Couldn't be happier the way it turned out!
Everyone that has seen it just cracks up and loves it!
Great job!!

Beautiful book, my daughter loved it! Thank you! Will be definitely getting more books from you guys!

We score 4.9 out of 5 based on 128 reviews.

Customers rate us 4.9/5