Frequently Asked Questions

How much does shipping and handling cost, and how long will it take for me to receive my order?
Can I see a preview of my book before I pay/order? 
What will be done with my child’s photograph?
What photograph file formats can I submit?
How many photograph's must I submit?
What is the maximum file upload size?
Can I have more than one child in my storybook?
What are the custom features that your books offer?
My child’s skin colour is different from the child in the sample book, will this affect the end product? Do you have different versions for boys and girls?
What kind of binding and paper do you use when manufacturing your books?
What forms of payment do you accept?
How do I know my credit card information and child’s photographs will be safe on your website?
When will my credit card be charged?
What is your refund/exchange policy?

How much does shipping and handling cost and how long will it take for me to receive my order?

Please visit our shipping and handling page to find detailed information about our shipping costs, as well as how long it will take to get your order. SHIPPING AND HANDLING DETAILS

Can I see a preview of my book before I pay/order?

We do not use an automated system to create our personalized photo books or photo gifts, each product is done manually by an artist to ensure the best end result. Because of this, we are not able to produce an instant preview for you to see before you place your order. You can email us for a preview request If you would like to see a page preview of how your book will look or if you would like to know if the photograph you will upload is going to be suitable. Just email us at info@mycustomkidsbooks.com, and attach the photograph you would like to use and the product that you are interested in previewing. 

What will be done with my child’s photograph?

One of our artists will clip your child’s face and hair out of the photograph, discarding any of the background. Their face will be beautifully placed on each page of their own customized book, along with any adjustments needed and additional story props (hats, glasses, and other accessories that are included in their story). Your child’s photograph will not be used for anything other than to create their own storybook, which will be sent to the address provided for delivery. (See our privacy policy for more detailed information). After your book has been completed and delivered to you, your child’s photograph will be deleted from our database. If the photograph(s) you have submitted is/are not suitable, your artist will request a replacement. At My Custom Kids Books, we make every effort to ensure that your finished book is nothing less than extraordinary.

What photograph file formats can I submit?

JPG, JPEG images are preferred, as they offer the most suitable resolution for your book. We also accept PNGs. 

How many photographs must I submit?

When you personalize your book, you must upload at least one photograph. However, for best results it is recommended that you submit two photographs. Our artist's will select the most appropriate one, and may even use both in the finished product. Please see our guidelines for suitable photograph submission to ensure that your book looks its best. If you submit a photograph that is not suitable, our artists will contact you and ask you to send a new one. 

What is the maximum file upload size?

The maximum file upload size is 2MB per photograph. 

Can I have more than one child in my personalized storybook?

Our personalized lullaby book can be personalized for two children, and include both their photo faces and names. Just be sure to fill in both kids first names and photographs when ordering your book. Also, our ABC story book can be personalized for 2 children. When personalizing this book, please fill in both names separated by a comma, and upload one photo per child (in the same order as you have written the names).

What are the custom features that your books offer?

Your child’s face appears on the cover and throughout the entire book. Their name is featured on the cover page and introduction page. The introduction page also has a spot where you can personalize a dedication paragraph. (You can find more information on each book's page if you would like to know details about how many times the child's face and name will appear in the book.)

 

My child’s skin colour is different from the child in the sample book, will this affect the end product?

Each book is uniquely customized to accommodate each child, your artist will match your child’s skin colour to the bodies in their storybook. 

Do you have different versions for boys and girls?

Each book has a version specially made for boys, and a version specially made for girls. The characters that your child becomes in the boy version has clothing more suitable for their gender, and the girls version has more clothes more suitable for girls.

 

What kind of binding and paper do you use when manufacturing your books?

Our softcover books are stitch bound and offer good strength and flexibility. The inside of the book is printed on very thick photo paper, producing amazing image quality and offering a protective coating. Our hardcover books covers are produced with high-quality boards that are pre-cut and bound by a binding machine controlled by a computer. They are also stitch bound to ensure longer lasting quality.

 

What forms of payment do you accept?

We accept most credit cards, through Shopify payments. We also have Paypal Express if you already have a Paypal account, or would like to make one.

How do I know my child’s photographs will be safe on your website?

Your credit card information is treated by the Shopify Payments, a highly secure system that serves Certified PCI compliant. PCI is the standard for protecting customer credit card information. Shopify also uses secure SSL technology to protect all customer information, including any uploaded photograph's or personal information.
If you are paying with Paypal, they use extensive security measures to safeguard your bank account or credit card numbers. They never reveal your financial information to anyone unless we have your permission or we are required by law to do so. In addition, PayPal provides 100% protection against unauthorized payments sent from your account.

Your child's photograph will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested. When our artists are done placing your child’s photograph into their own storybook, and you have received your book, the photographs will be deleted from our database.

When will my credit card be charged?

Since our artists need time to create your child’s custom storybook, your payment will be processed when we receive your confirmed order.

What is your refund/exchange policy?

Due to the custom nature of our products, we cannot offer any refunds. However, we want all our customers to be exceptionally pleased with their books, so if there is an issue with your product or you are not satisfied, you can contact customer support at info@mycustomkidsbooks.com. Please make sure to double check your order to be sure everything is spelled exactly how you would like it to appear, and that your shipping and contact information is correct. We are not responsible for misspelled names or incorrect information.
Shipping Information - Summary

ALL HOLIDAY PERSONALIZED BOOKS please order early to ensure Christmas Delivery!!! Deadline is Dec 2nd with economy shipping and Dec 6th with Express.
(Orders after may or my not arrive in time)

For Personalized Books with regular shipping

 USA  About 11-16 business days after ordering
Canada  12-18 business days after ordering
Worldwide  10-20 business days after ordering

 

For Personalized Books with upgraded shipping
USA About 8-12 business days after ordering
Canada 8-12 business days after ordering
Worldwide Please email for accurate times and price

 

Please understand that all shipping times are estimates, not guarantees.

ECONOMY MAIL - Books are $8.99 each for S&H
Additional books in the same order are $5.99 each S&H

EXPRESS MAIL - Books are $12.99 each for S&H
Additional books in the same order are $4.99 each S&H

Tracking is available for all USA orders, other countries may not automatically include tracking, please contact us through email to inquire (there may be an extra charge)

★ Judge.me Reviews

Let customers speak for us

108 reviews
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Wow! Did not expect such quality

I took a leap of faith ordering this for my grandson but was pleasantly surprised when I opened the package yesterday and found this wonderful book, published in good quality semi-gloss paper. Nice work! The stories are cute, the facial positioning is right and I am delighted with this purchase. I can't wait to see my grandson's face on Christmas morning.

Best 12 days of Christmas book for children ever!

Amazing in every way. Grandsons will begin to read them on the first day of Christmas, the 13th, right up to Christmas Eve. So many things to look for on each page and their pictures together throughout the book are fabulous! Each received their own book so they may read them together or separately. Such a great keepsake. The book is well made and we would highly recommend it!

Soo awesome!

This is the 4th book I’ve ordered, and I just can’t say enough how nice they come out! Love it!!!

Jack’s Twelve days of Christmas

Awesome book! Great quality! Incorporation of photos well done.
Thank you!

Have not received order of 3 books yet!!!

We score 4.9 out of 5 based on 108 reviews.

Customers rate us 4.9/5